File retrieval from legacy data sources like FTP and network shares is difficult to integrate with ServiceNow.
Older applications do not have APIs for data retrieval, so file-based exports are required.
File systems contain data in files that are inaccessible to standard ServiceNow flows.
Data may change on a regular basis, making it difficult to rely on up-to-date information.
Take advantage of our powerful file processing and monitoring engine, even across internal FTP Servers and network shares.
Take remote files and import them to records in the instance using advanced pattern matching and routing rules.
Retrieve files from FTP, FTPS, or SFTP servers.
Schedule automatic file retrieval and processing jobs, or perform file retrieval on-demand.
File Grabber can be configured to monitor folders on your server and process new files that are added. Files can be moved, deleted, or left in place after they are processed.
Use the powerful file monitoring engine to take files of specific locations, naming, or type and match them to any record in your ServiceNow instance. If desired, you can even take the contents of the file and dump them into a field on the record.
If you have a system that is exporting its data to a file on a regular basis, File Grabber can watch for those exports on the server and bring the data into your ServiceNow instance and run it through a Data Import process to bring in the data.
