OneSearch

The only search you'll ever need.

The most complete & sophisticated search on the ServiceNow platform. OneSearch offers all of your search sources, consolidated into a powerful UI you can use anywhere you work in ServiceNow.

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The Problem

Most search engines are 'good enough’ for their application, but you need one search that is great across the entire ServiceNow platform.

Limited Data Sources

Search engines only have access to limited data within ServiceNow or limited sources external to ServiceNow. You need all pertinent sources searchable.

Limited Capabilities

Simply viewing a KB article isn’t enough. You need tailored one-click actions to apply a solution, providing the quickest possible time-to-resolution.

Different Form? Different Search.

Across ServiceNow, there are different search experiences for different applications, each requiring unique configuration. Users need a unified search they can understand.

The Solution

OneSearch provides a unified search experience across the entire ServiceNow platform, consolidating your best search sources and technologies into a single pane of glass.

OneSearch's powerful UI is available everywhere you work.
Unlimited Data Sources

OneSearch brings together any data source, internal or external to ServiceNow, with a unified user experience.

Data sources may have unique displays, filters, and actions so that they can most efficiently be consumed by your users.

Unlimited Capabilities

OneSearch provides pre-built actions so that one-click resolution is a reality. Create custom actions to automate your workflow.

OneSearch utilizes the best search technology for each data source, whether it be Zing, AI, or a specialized search engine.

Unified Configuration & Experience

OneSearch works across forms, portal, and workspace, providing a familiar experience for your users and technicians wherever they work.

Configure OneSearch once and deploy it across any application or UI in ServiceNow, optimizing your valuable development time.

Amazing Analytics

OneSearch provides granular logs to show what your users search for and where results fall short, enabling you to understand the user journey and optimize search & Knowledge.

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Use Cases

Incident Resolution

OneSearch improves KB engagement and reduces time-to-resolution with a great user experience, one-click actions, and analytics. In terms of ROI, OneSearch pays for itself in TTR improvements alone.

Self-Service

On your Employee Service Center or Service Portal, end-users can more easily find the help they need, deflecting incidents and freeing up technicians for more valuable work.

Custom Application

Yansa customers use OneSearch across their custom apps. You can tailor the OneSearch experience for any use-case, ensuring that the experience is focused to maximize worker productivity.

What our users say

“We've been using OneSearch for a few years now, and the functionality it provides has been invaluable for our users. Ben and the Yansa team are fantastic and provide next level customer support.”

Tim Grindlay
Inland Revenue Department

“OneSearch is a true game changer, it does exactly what we need it to do and more. The Yansa team is an extra bonus, the amount of enhancements they work on is impressive. They are quick to respond and exceed expectations around customer support. If this application wasn't available, we wouldn't be leveraging the ServiceNOW KB.”

Michael Rogers
ReliaQuest

“OneSearch is a huge boon to our team members. It helps provide relevant contextual information which enables quicker and better service. I can't say enough good things about this application. Having had to live without OneSearch for a few months really drove home how much we utilize this app.”

Andrew Barnes
Novant Health

“I don't think it is possible to offer an effective KB experience within ServiceNow without this app. It truly gives you the ability to create contextual search and bring it to whatever form or Service Portal page you need. I cannot recommend it enough. Simply put, we would not have been able to use the KB within ServiceNow without this app. Additionally, the support offered is tremendous. Thank you for this wonderful contribution to theServiceNow platform!”

Stephanie Daly
ReliaQuest

“Help desk team loves the functionality.”

Glenn Hasiotis
Yale University

“We love using OneSearch. It allows our technicians to easily interact wherever is most convenient to them. Critically it also allows us to make updates to the functionality and UI to make it fit our needs!”

Jonathan Bledsoe
Southwest Airlines

Close tickets faster with OneSearch.

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